Shipping policy

Most recent update: 07/01/2025

1. Shipping times are approximately 15-20 days for the Collections and 24 hours for Business 24.
2. Shipping times must be considered purely indicative and non-binding. The Company assumes no responsibility with regard to delivery times, which depend on third parties in charge of the shipment. In the event that the delivery of the Products does not take place within 30 working days from the order confirmation, we will send you an e-mail to inform you about the new delivery time, without prejudice to the right to withdraw from the contract. In that case, you will be refunded the price already paid.
3. The passage of the risk of loss or damage to the Products, for reasons not attributable to the Company, is transferred to the User at the time when the latter, or a third party designated by him and different from the Carrier, becomes materially in possession of the Products.
4. If you purchase from a non-EU country, import duties and taxes will be the sole responsibility of the User. It is the sole responsibility of the User to verify, in the country of destination, the application of duties and/ or other taxes to the purchase and sale of jewelry.
5. Before purchasing the Products, the User must verify the existence of any prohibitions relating to the sale and/or transport of jewels in the country of destination.